A named, experienced handler
Every claim has a clear owner who understands the circumstances, coordinates the response and remains accountable for progress.
Clarity. Control.
Resolution.
Verity manages property and liability claims for insurers and delegated authority holders across the Republic of Ireland. Experienced handlers take ownership from first notification to settlement, supported by clear reporting and documented decisions.
Ownership in every claim. Insight across your portfolio.
Clear claim ownership
An experienced, qualified and accountable handler, working to your policy wordings and claims protocols from notification to settlement.
Republic of Ireland specialists
Local market knowledge and practical claims expertise, grounded in the Irish insurance landscape.
Clear audit trails
Evidence, rationale and approvals documented for straightforward insurer review and audit.
Actionable portfolio insight
Reporting that highlights emerging trends and cost drivers to inform portfolio decisions.
How Verity Operates
Experienced ownership. Clear accountability.
Decisions that move the claim forward
Coverage, causation, scope and mitigation are considered early so the next action is clear and avoidable delays do not accumulate.
Clear records and proactive updates
Decisions, reserve changes and agreed actions are documented as the claim progresses. Insurer partners receive clear reporting, while policyholders know what is happening next.
Specialists may contribute where needed, but ownership remains clear. Each claim is managed as a complete case, with one experienced handler responsible for coordinating the people involved and driving the next action.
We handle every claim as an extension of your service.
Claim Lifecycle
How we manage a claim.
First Notification
We acknowledge the claim, assess its priority and assign a handler within agreed service levels.
Coverage & Causation
We review the policy and cause of loss, identifying coverage issues before they affect the reserve.
Scope & Investigation
We establish the extent of the loss and gather the evidence needed to assess the claim.
Field Attendance
We arrange a site visit where it adds value, avoiding unnecessary cost and delay.
Settlement
We present an evidence-based settlement recommendation for approval within the agreed authority limits.
Closure & Reporting
We complete the file record and include the outcome in the insurer’s portfolio reporting.
Storm & Surge Response
Map the impact. Prioritise the response.
When claim volumes rise, knowing where to act matters. Verity uses Eircode-level mapping of notified claims to identify concentrations of loss, prioritise urgent cases and coordinate field attendance. Additional handling and inspection capacity supports early intervention and loss mitigation.
Discuss your storm response
Property-level insight.Coordinated field response.
Event response view
Illustrative exampleLocate. Prioritise. Deploy.
Priority caseNotified claimClaim cluster
01 Map notifications02 Assess urgency03 Allocate resources
Fictional claim locations demonstrate the approach. Not live claims, an event footprint or a weather forecast.
Eircode mapping & hotspot identification
Map notified claims by property, loss type and severity. Identify emerging concentrations of damage and update deployment priorities as the event develops.
Priority visits & loss mitigation
Prioritise cases where delay could worsen damage, including ongoing water ingress and exposed buildings. Establish immediate protection needs and coordinate action within agreed insurer authority, subject to safe access.
Scalable handling & field capacity
Allocate additional desktop handlers and field inspectors by geography, technical experience and claim complexity. Monitor unallocated claims and inspection backlogs to identify where further capacity is needed.
Event reporting & operational control
Track notifications, urgent visits, mitigation actions and reserve movements. Give insurers a clear view of the response, with delays and capacity pressures escalated as they emerge.
From notification to mitigation
Track the response, not just the claim count.
- Time to first contact
- Urgent visits outstanding
- Mitigation action status
- Inspection backlog
Insurer Reporting
Clear reporting across your claims portfolio.
Portfolio Claims ViewIllustrative data
Lifecycle Trend16.4d → 12.8d
Average claim lifecycle
Portfolio Oversight
Reserve accuracy
Cost & leakage
Geographic exposure
| Broker | Claims | Avg Lifecycle | Severity |
|---|---|---|---|
| Broker A | 142 | 18.4d | High |
| Broker B | 89 | 14.2d | Medium |
| Broker C | 213 | 22.1d | High |
| Broker D | 61 | 11.8d | Low |
Illustrative figures only; not actual Verity performance.
Lifecycle Performance
Time to first decision, average days to settlement and open claim volumes, measured against agreed service levels.
Cost & Leakage Control
Reserve movements, settlement costs and field-versus-desktop comparisons to identify variances and potential leakage.
Geographic & Frequency Insight
Eircode-level claim mapping, repeat exposure and emerging concentrations of loss to inform portfolio review.
Broker & Portfolio View
Performance by broker and programme, helping you compare trends and identify areas requiring attention.
Delegated Authority & Insurer Oversight
Your authority framework. Clear accountability.
We agree authority limits, referral points and review requirements with you at the outset. Our handling process follows those arrangements, with exceptions escalated to the appropriate decision-maker.
- Defined settlement authority and escalation routes
- An audit trail of technical and financial decisions
- Technical review at agreed stages
- Reporting schedules aligned to your oversight requirements
Work With Verity
Get in touch.
To discuss a claims programme, ongoing TPA support or storm response, contact us with an outline of your requirements.
Email us directlyinfo@verity.ie